I hate when the apt manager kills with kindness(read from bottom to top)

Hi Jay,

I can assure you that the new ownership and management here at ONE is working diligently to address many of the concerns that you have. The gate system is scheduled to be replaced and upgraded this spring. Due to the weather conditions as of late we are still waiting to get some of the pot holes filled and are just as anxious for it as you are. If you have had any trouble with the maintenance staff please let us know, they are usually able to handle all maintenance requests in a very timely manner.

We believe that switching the utility billing from Conservice to in-house billing was a positive move for residents and we did send out notices and bills last month to all of the residents.

Since I have been here many residents have asked for more community events and that is one of the greatest reasons for throwing the Lincoln Block Party. Rest assured that I have worked hard to find sponsors to keep costs low so that more money can be used for improvements on the property. If there are any additional concerns that you have or if you would like to discuss anything further please let me know. Resident satisfaction is very important to us and I would enjoy the opportunity to sit down with you and find out ways that we could improve. Please feel free to call me anytime on my cell phone at 217-304-2059.

Thank You,

Jeff

Jeff Scott

Marketing Manager

Urbana, IL 61801

one-Illinois.com

217-689-0455

one North

1601 N. Lincoln Ave.

one South

1321 N. Lincoln Ave.

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From: jay novak [mailto:jrnovak@live.com]
Sent: Monday, April 13, 2009 1:34 PM
To: jeff@one-illinois.com
Subject: RE: Lincoln Block Party April 16, 5-8pm

So just to be sure that we are on the same page here. Security has been cut, the pools temperature has gone down, the gate still isn't fixed because it would cost too much, theres a giant pot hole on the round about, the maintainence guys are slow, but you are wasting money to bring in shitty mtv celebutrash? I'm glad to see that I get threatened with an eviction notice over forty dollars and fifty two cents but you're willing to waste exhorbanant amounts of money on shit no ones wants/cares/needs.

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From: jeff@one-illinois.com
To: jrnovak@live.com
Subject: Lincoln Block Party April 16, 5-8pm
Date: Thu, 2 Apr 2009 11:43:03 -0500

Dear Jason,

ONE is throwing the hottest event in Urbana, The Lincoln Block Party! Come on out to ONE North & ONE South to party with MTV Real Worlders Jenn, Landon and Syrus On April 16 at 5:00. They will be judging this year’s swimsuit competition! Men and women will compete to win hundreds of dollars in gift cards at the ONE North indoor pool, sign up at www.lincolnblockparty.com. Not only can you win hundreds of dollars in gift cards in the swimsuit contest, but you can win $1000 just for showing up!

Mark your calendar for The Lincoln Block Party on April 16 at ONE! Show up at 5:00 pm to win $1,000, compete in the swimsuit competition, and party with MTV Real Worlders! With a live DJ, FREE barbecue and hundreds of dollars in prizes this is one event you cannot afford to miss! Don’t forget to forward this e-mail to your friends!

We look forward to seeing you on April 16!

Jeff Scott

Marketing Manager

ONE

217-337-7500